Do you feel right at home resolving complex IT issues? Would you like to use your knowledge and experience to help others? To expand our current team at our office in Luanda, Angola, we are looking for a full-time Cisco Support Engineer.
As part of the Avit Group, Avit International offers organisations in our focus sectors advice on infrastructural solutions and the application of advanced technologies. We design, develop, implement, manage, support and maintain IP-related networks. We offer a wide range of products and services in the cloud, on premise or in a hybrid form, which are all fundamentally important to our clients’ continuity and ongoing development. We have developed integrated cloud concepts for several sectors, which are already being used in practice by organisations in these sectors. By creating the right combination of services, products and project management, we can offer our clients high-quality services that assist them with their day-to-day operations and help them achieve their business objectives. That is what our certified engineers focus all their attention on.
What does the position entail?
As a Support Engineer, you conduct support and management activities for and at clients, both nationally and internationally. Together with our highly experience service desk in the Netherlands, you will provide support for our clients’ complex IT infrastructures and our managed cloud services. We expect our Support Engineers to have knowledge of some of the following technologies: Routing, Switching, Unified Communications, Wireless, Security, Video, Data Center (virtualisation) and Network management.
You communicate internally and remotely with fellow engineers, consultants, account managers, project leaders and the service manager on a daily basis. On top of that, you regularly confer with clients and/or representatives of clients and suppliers.
What are your responsibilities?
As a Support Engineer, it is important that you correctly and efficiently deal with and resolve incoming incidents and service requests from our centralized Service Desk or directly from the customer. You register these activities in our ticket system. We also ask you to keep your eyes and ears open, so you can contribute to the optimisation of our internal processes. Besides working well together with your colleagues, you also share responsibility for the development of knowledge and experience within the team. You do this by e.g. expanding your technical knowledge on your own and staying on top of relevant market developments.